Privacy and Refund Policy

SpecialtyDogBeds Privacy and Refund Policy
Last Updated: March 22, 2025
At SpecialtyDogBeds, we’re committed to protecting your privacy and ensuring a fair shopping experience. This Privacy and Refund Policy explains how we handle your personal information, our free shipping offer, and our refund terms. By using SpecialtyDogBeds.com, you agree to this policy. We may update this policy from time to time—changes will be posted here, and we’ll notify you via email if they significantly affect your rights.

Name, email, address, and payment details at checkout.
Browsing behavior via cookies and similar technologies (e.g., pages visited, items viewed).
This helps us process orders, improve our site, and provide a better shopping experience.

How We Use Your Data
We use your information to:

Process and fulfill your orders (e.g., shipping your Specialty Orthopedic XL Dog Lounge).
Improve our website and personalize your experience.
Communicate with you about your order or inquiries (via specialtydogbeds@gmail.com).

Third-Party Sharing
We share your information with trusted third parties to operate our business, such as:

Shipping partners (e.g., AliExpress suppliers via DSers) to fulfill orders with free shipping.
Advertising partners (e.g., Meta) to show you relevant ads on platforms like Facebook.
We do not sell your data to third parties for unrelated purposes. We retain your information only as long as necessary to fulfill your order and comply with legal obligations (typically 3 years after your last purchase). We use industry-standard security measures, such as encryption, to protect your data.

Your Privacy Rights

Targeted Advertising Opt-Out: Sharing data for targeted advertising (e.g., based on your browsing across websites) may be considered a “sale,” “sharing,” or “targeted advertising” under U.S. state privacy laws (e.g., California’s CCPA). You can opt out by:
- Enabling the Global Privacy Control (GPC) signal on your browser—we’ll treat this as an opt-out request for your device.
- Emailing us at specialtydogbeds@gmail.com with the subject “Opt-Out Request,” including your name and email—we’ll process your request within 10 business days.
International Customers: If you’re outside the U.S. (e.g., in the EU or Canada), you may have additional rights under local laws, such as the right to request data deletion. Contact us to exercise these rights.
Children’s Privacy: We do not knowingly collect data from children under 13.
For more details or to request access to your data, email us at specialtydogbeds@gmail.com.

Refund Policy
Free Shipping on All Orders
We offer free shipping on all orders, worldwide, with no minimum purchase! Your order will ship within 10–30 business days via our trusted dropshipping partners. See our Shipping page (#) for more details.

Defective or Damaged Items
We offer refunds or replacements for defective or damaged items only. Examples include a torn cover or collapsed foam. To request a resolution:

Contact us at specialtydogbeds@gmail.com within 14 days of delivery.
Provide proof of defect (e.g., photos of the damage and packaging).
We’ll respond within 3–5 business days with a resolution, which may include:
- A partial refund (e.g., $20–$50 for minor defects).
- A full refund (if the item is unusable).
- A replacement (if available).
Return Shipping Costs: You are responsible for return shipping costs, even for defective or damaged items, unless we provide a prepaid shipping label (at our discretion).

Non-Defective Returns
We do not offer refunds for non-defective returns (e.g., “changed mind” or sizing issues), as our beds are made to order. To ensure the perfect fit, please review product dimensions and our Sizing Guide (#) before purchasing (e.g., Specialty Orthopedic XL Pet Lounge: 53” x 39” x 13”). If you have concerns, email us at specialtydogbeds@gmail.com—we’re here to help!

Additional Terms

All sales are final after 14 days from delivery.
For shipping-related damage, include photos of the packaging—we’ll work with our shipping partners to resolve the issue, which may include a refund or replacement.